Terms and Conditions

Introduction

1. These Terms and Conditions (“Terms”) govern your use of [www.drhead.ae] (the “Website”), which is owned and operated by Prime Audio LLC. (“Dr.Head”). These Terms apply to all users, whether accessing the Website via a computer, a mobile device, or any application provided by Dr.Head.
2. These Terms outline the relationship between Dr.Head and you, specifying the conditions under which the Website is provided, the sale of products ("Products") through the Website, and the general terms related to your use of the Website and the purchase of Products. You may not use this Website or make any purchases on it if you do not accept these Terms.
3. These Terms are effective as of 15 March 2024. Dr.Head reserves the right to update these Terms at any time by posting the revised version on the Website. Dr.Head recommends visiting the Website regularly to check for any changes and reviewing the Terms each time you purchase a Product. By continuing to use this Website, you explicitly agree to the updated Terms.
4. These Terms do not affect your statutory rights, whether you are purchasing as a consumer or not.

Registration and Account Security

1. In order to purchase products through the Website, you must register with Dr.Head. You are eligible to create an account or make purchases only if your membership has not been previously suspended or revoked by Dr.Head.
2. You are responsible for keeping your account username and password confidential and for preventing unauthorized access to your account. You agree to take responsibility for all activities that occur under your account or password. It is important to keep your login details secure. If you believe your account information has been compromised or there is unauthorized use of your account, you must notify Dr.Head immediately.
3. By submitting your details, you confirm that the information you provide to Dr.Head is accurate and complete. You agree to promptly notify Dr.Head of any changes to this information, such as a new email address or postal address. You can access and update your details in the "My Account" section of the Website.
4. You will not be charged by Dr. Head for registering an account, browsing, or posting content. However, you will be responsible for paying the price of the products you purchase, including any applicable taxes, import/export duties, and delivery costs.
5. Dr.Head reserves the right to deny access to the Website, terminate accounts, edit or remove content, or cancel orders at its discretion. If Dr.Head cancels an order, there will be no charge to you.

Product Information Disclaimer

1. Dr.Head is not the manufacturer of the products and services available on the Website. While Dr.Head makes every effort to ensure the information on the Website is accurate, it does not guarantee that the descriptions are reliable, current, complete, or error-free. You should not rely solely on the information provided on the Website; instead, always refer to the product labels, warnings, and instructions that come with each product or service. If you notice any inaccuracies, please notify Dr.Head.
2. Dr.Head has made efforts to accurately display the colors, specifications, and dimensions of products on the Website. However, the actual colors you see may vary depending on your monitor's display and resolution. Therefore, Dr.Head cannot guarantee that the color shown on your monitor will exactly match the true color of the product delivered. Additionally, Dr.Head reserves the right to modify the sizes, specifications, and quantities of products without prior notice.

Order Privacy and Payment Details

1. When you place an order for products, Dr.Head collects certain personal and transactional information such as your name, address, and email address. For information on how Dr.Head utilizes this data, please refer to the privacy policy provided by Dr.Head.
2. You can pay for the products you order online using your credit/debit card through a secure online order form, or you can opt to pay with cash upon delivery. Please note that Dr.Head does not accept checks, gift vouchers, or similar payment methods on the website.
3. Upon placing your order, Dr.Head's system will request authorization from your card provider for the transaction amount. If authorization is confirmed, your card issuer will reserve the funds awaiting payment to Dr.Head. However, providing your credit card details and the deduction of funds do not imply Dr.Head’s acceptance of your order.
4. Certain products may be available for pre-order. To reserve these products, simply add them to your cart and proceed to checkout. The release date provided is the expected availability date of the product in our UAE stores and is subject to change based on our suppliers' information. Your card will be charged, and the product will be reserved once stock is received on or after the release date. You will receive an order confirmation by email immediately after completing your transaction, and a notification by email when your product is ready for collection.
5. Dr.Head accepts orders based on product availability. If the products you ordered are not available, Dr.Head will contact you using the details provided at the time of order to either offer an alternative product of similar quality and price or cancel the order and refund you for the unavailable product.
6. Products are invoiced in AED at the price prevailing at the time you place your order. Despite efforts to ensure accurate pricing, errors may occur. If an error is found in the price of the products you have ordered, Dr.Head will contact you to either confirm the order at the correct price or cancel it. If contact cannot be established, Dr.Head will treat the order as cancelled.
7. You agree to pay the total amount due for your products as indicated during the order process, along with any applicable shipping fees or charges. If payment authorization is not granted, Dr.Head will cancel your order and seek an alternative payment method.
8. It is your responsibility to monitor the status of your order. Please note, for security reasons, do not send payment details via email as Dr.Head cannot ensure the security of data sent by this method.
9. Dr.Head will not be liable for losses caused by unauthorized access to your personal and transactional information unless this breach results from negligence or fraudulent behavior by Dr.Head.
10. Dr.Head reserves the right to cancel any order, in whole or part, particularly if the order includes more than two units of the same item.
11. If you are under 18, you must have permission from your parent or guardian to use this website and make purchases.
12. Dr.Head reserves the right to limit promotional orders to a maximum of two units per order.

Cancellation and Returns Policy (Time FRAME)

1. If you need to cancel your order, please contact Dr.Head's customer service as soon as possible. Due to the speed at which we process orders, it may not always be possible to prevent the shipment of the order.
2. If you believe a product is defective, it must be inspected by a Dr.Head-designated authorized service center to confirm its condition before a refund or exchange is processed.
3. If you're unsatisfied with the quality of your purchase, please contact our customer support team, who will be happy to assist you with an exchange.
4. If you receive the wrong product, please contact our customer service team immediately, and they will arrange for the correct item to be sent to you. Alternatively, if you prefer to return the incorrect item in person, email us at contact@drhead.ae
5. Once Dr. Head has dispatched your order, you cannot cancel any additional services requested, such as gift wrapping. However, upon receiving your cancellation request for a product, Dr. Head will refund the applicable portion of the purchase price.
6. In cases where Dr.Head approves a refund, the sum will be returned to the same credit card used in the initial purchase. If the order was paid in cash upon delivery, a refund is possible only at the Dr.Head store.
7. You may exchange an item purchased on the website or in-store within 15 working days from the date of receipt. The exchange must be done in person at Dr.Head stores in the UAE, and the product’s packaging must remain unopened
8. Dr.Head reserves the right to refuse a refund for any products that appear to have been used (including but not limited to tampered packaging or products not returned in their original packaging).
9. All pre-orders and customized products whether made online or in-store, are not eligible for exchange or refund.

Delivery Terms

1. If the ordered items are not delivered within the timeframe specified, please contact customer service, mentioning the order reference from your confirmation email.
2. Delivery is completed once the ordered products are delivered to the specified delivery address provided when placing your order. You may be required to sign for the receipt of the goods to confirm their accuracy and satisfactory condition.
3. If you are not available at the delivery address Dr.Head will contact you to arrange an alternative delivery time.
4. Please note that delivery personnel will only deliver the products to your front door.

Orders and Delivery Outside the UAE

1. Dr.Head exclusively delivers to addresses within the UAE.
2. If you are using a foreign credit or debit card, please be aware that banks may impose fees for international transactions. Dr. Head is not responsible for any charges applied by banks. Additionally, the amount charged to your card will reflect the product's price in AED, which will be converted into your card’s currency at the prevailing exchange rate determined by the banks.
3. Kindly note that the amount charged to your card will be in AED, converted to the currency of your bank operator at the prevailing conversion rate.

Terms of Website Use

1. Dr.Head makes every effort to provide accurate information on this website, but there may be times when the information is not completely correct. It is your responsibility to confirm the accuracy of any details you use, and your use of this website is at your own risk. If you notice any discrepancies, please reach out to Dr.Head by phone or email.
2. While using this website, you are prohibited from participating in or promoting any illegal activities. This includes actions that Dr.Head considers to be violations of copyright, infringement on privacy or other third-party rights, or engaging in defamation. Any breach of these terms may lead to legal consequence.
3. You must not use this website to distribute unsolicited emails, spam, or promotional materials to other users. Additionally, you must refrain from causing any harm to this website or its users, including any technical damage to other computers.
4. Sending viruses or other harmful materials intended to disrupt the operation of the Website or affect other users' equipment or data is strictly prohibited. Attempts to gain unauthorized access to the Website or interfere with its security measures are also prohibited.
5. You must not use the website in a manner that could overload or impair its functionality, nor should you attempt to collect information about its users.
6. Linking to the website or framing it on another website without prior written consent from Dr.Head is not allowed. You are also prohibited from charging third parties for access to the website's content or commercializing its content in any way.
7. Modifying, editing, adding to, or creating summaries of the website's content elsewhere is not permitted.
8. You must not disclose your contact details, including phone numbers, addresses, or email addresses, anywhere on the Website. This includes the feedback area, discussion forum, or any email feature intended to bypass the Website's use.
9. Engaging in illegal activities, such as placing orders under a false name or using fraudulently obtained credit cards, is strictly prohibited. Parties involved in such activities may face legal consequences.
10. Dr.Head cannot guarantee its ability to prevent or notify users of any illegal or inappropriate use of this Website

User Content and Behavior

1. You agree to comply with all legal requirements of the jurisdiction in which you are located regarding your use of the website and acknowledge your full responsibility for staying informed about these requirements and following them.
2. Individuals from the general public are allowed to submit comments, information, and other materials ("User Content") on the website. User Content that is deemed offensive, indecent, objectionable, or disparaging towards any individual or entity is prohibited. By submitting User Content, you acknowledge that you are solely responsible for the content you post, and you accept full responsibility for any User Content you submit on or through the website. Dr. Head disclaims any responsibility for User Content and reserves the right, but not the obligation, to refuse, modify, or remove any User Content at its discretion.
3. While Dr. Head strives to remove offensive, indecent, or objectionable User Content, it may not be able to do so before you encounter such content. If you come across any User Content that you find offensive, indecent, or objectionable, please notify Dr. Head immediately.
4. Dr. Head does not guarantee the accuracy, completeness, or quality of User Content. Additionally, Dr. Head is not responsible for any loss or damage resulting from your use of or reliance on User Content, which may not always be accurate. It is advised that you conduct your own research before relying on any User Content.
5. By submitting User Content to the website, you grant Dr. Head a worldwide, royalty-free, non-exclusive license to use, exploit, and modify the User Content in any way and across all media, including its integration on the website.

Losses

1. Dr.Head will not be held liable for any losses you incur due to a breach of these Terms, even if such losses were reasonably foreseeable by both parties when the contract for the sale of Products by Dr.Head to you was formed (i.e., when Dr.Head sends the confirmation email). Dr.Head is not liable for any business-related losses (such as loss of revenue, profits, contracts, expected savings, wasted expenditure, data, or goodwill) or any other loss or damage that does not directly result from Dr.Head’s actions or those of Dr.Head’s subcontractors or agents, is consequential in nature, or was not reasonably foreseeable by both parties at the time the contract was made.
2. Without limiting the above, you acknowledge and agree that, to the extent permitted by law, neither Dr.Head, its suppliers, nor any of Dr.Head's employees, agents, or contractors shall be held liable for any misadventure, accident, injury, loss, or claim, whether direct or indirect, suffered by any individual:
   • a. Due to any material, including statements made by any other user of the Website or any other person;
   • b. In relation to the failure of any material (including any order for a product) to be received on the Website due to technical problems or traffic congestion;
   • c. rising from or related to any problem or technical malfunction of any network, lines, or mobile communications network related to or resulting from participation in this Website;
   • d. Arising from or related to any problem or technical malfunction of any computer equipment, software, internet connection, any injury or damage to entrant's or any other person's computer software related to or resulting from participation in this Website;
   • e. As a result of the communication of the Website to the public, the exploitation of the Website, or any promotional activities relating to the Website.
3. Dr.Head will not be liable for any losses you suffer as a direct result of Dr.Head's breach of these Terms, even if such losses were reasonably foreseeable by both parties at the time the contract for the sale of Products by Dr.Head to you was established (i.e., when Dr.Head sends the confirmation email). Dr.Head is not responsible for any business-related losses (such as loss of revenue, profits, contracts, expected savings, wasted expenditure, data, or goodwill), or any other loss or damage that does not directly result from Dr.Head’s actions or those of Dr.Head’s subcontractors or agents, is consequential in nature, or was not reasonably foreseeable by both parties when the contract was made.

Security

1. If you find the website or any of its content or materials unsatisfactory, your only option is to discontinue using it. Moreover, you acknowledge that any unauthorized use of the website and its services resulting from your negligent actions or omissions would cause irreparable harm to Dr.Head.
2. Dr. Head takes reasonable precautions to ensure the website's security but does not guarantee that it is free from viruses or other harmful elements. You are responsible for installing appropriate virus protection software on your device. Dr. Head is not liable for any loss or damage caused by viruses or other harmful materials resulting from your use of the website or Dr. Head’s services./li>
3. While Dr. Head strives to ensure the continuous availability of the website, it does not guarantee that the website will always be accessible or operate without interruption. Due to the inherent nature of the internet, mobile connectivity, and the functioning of mobile applications, outages may occur. Dr. Head reserves the right to limit or suspend access to the website for maintenance, repairs, or the introduction of new features or services.
4. Dr.Head does not endorse any third-party service or User Content on this website and is not liable for any content posted on the website by third parties or for the conduct of any third party. Although Dr.Head endeavors to enforce the terms regarding content, you may encounter content or conduct that violates Dr.Head’s policies as described in these terms or may otherwise be offensive. Your use of this website entails risk regarding such content.
5. It is your responsibility to have appropriate browser or third-party software to view and transact on this website. Dr.Head does not accept any responsibility for any loss of functionality dependent on the technology you use.

Third-Party Site Links

1. This website may include hyperlinks to other websites. Dr.Head does not make any assurances or guarantees regarding the content, privacy policies, or other practices of any websites operated by third parties, and Dr.Head does not assume any liability for the content or practices of such websites. It is advisable to review the terms of service and privacy policies of all third-party websites you visit to comprehend their practices.
2. Should you choose to access any linked website or utilize any material found therein, you do so at your own risk, and it is your responsibility to employ all necessary precautions against viruses or other harmful elements. Dr.Head neither endorses nor assumes responsibility for the usage or content of any third-party websites. Dr.Head shall not be held liable for any consequences arising from your use of such websites.

Suspending & Terminating Your Account

1. Dr.Head reserves the right to suspend or terminate your account and access to this website if
   • a. You violate these terms or any of Dr.Head’s policies;
   • b. Dr.Head reasonably suspects that you may breach these terms;
   • c. You engage in any activity that constitutes a criminal offense;
   • d. Your actions have a detrimental impact on Dr.Head’s business or reputation;
   • e. Dr.Head believes you are disrupting, disturbing, or interrupting the operation of this website;
   • f. Dr.Head suspects fraudulent activity, the use of multiple accounts, or the use of proxy internet protocol addresses to conceal the use of multiple accounts;
   • g. Dr.Head deems it necessary, for any reason, to safeguard Dr.Head or the website's users.
2. You have the option to deregister your account and discontinue using this website at any time. Dr.Head will maintain your account and all associated content in an inactive state, though it may not necessarily be deleted. If Dr.Head chooses, at its discretion, to permanently delete all of your content following your deregistration or for any other reason (such as prolonged inactivity), it cannot be recovered or accessed thereafter, and Dr.Head bears no liability or responsibility for this.
3. In addition to any other rights and remedies available under these terms or applicable law, Dr.Head may take further technical and/or legal measures against any user causing problems or potential legal liabilities, breaching these terms, Dr.Head’s policies, or any relevant laws.

Force Majeure

1. Neither party shall be held liable to the other party under these terms or any other agreement for any loss or damage that may be suffered due to any cause beyond the reasonable control of the first party. Such causes include, but are not limited to, acts of God, extremely severe weather, power supply failures or shortages, floods, droughts, lightning, fires, strikes, lock-outs, trade disputes, or labor disturbances (excluding those directly involving the parties), government actions or omissions, highway authority decisions, telecommunications operator actions, war, military operations, terrorism, or insurrection, as well as royal events.

Representations and Warranties

1. By using this website, you agree to the following:
   • a. If you are a corporate representative, you have the authority to legally bind the corporate entity.
   • b. You will adhere to all relevant domestic and international laws and regulations while using the website and placing orders for products.

Electronic Communication

1. To fulfill Dr. Head’s obligations to you under these terms, Dr. Head may, if necessary, communicate with you via email and by posting notices on the website. You agree to receive communications from Dr. Head electronically, and electronic communications will satisfy any legal requirement for communications that need to be in writing.
2. Dr. Head may also send you promotional emails. If at any time you decide that you do not wish to receive such promotional emails, you may opt out of receiving them by updating the relevant setting in your account, by calling or emailing Dr. Head’s contact center, or by following the link (if any) at the end of any promotional email to unsubscribe.

Intellectual Property Rights

1. The content on this website is protected by copyright, trademark, and other intellectual property rights. Dr. Head and Dr. Head’s licensors (as appropriate) retain all rights to such content. Your authorization is limited to accessing and using this website for personal purposes. You may not utilize the website or any of its content for commercial purposes, including any revenue-generating activities such as advertising or marketing on your own website. Additionally, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content or software found on the website.
2. The trademarks drhead, dr.head and Dr.Head as well as the associated logos, are owned by Dr.Head.
3. Please note that Dr. Head is not responsible for any errors or inaccuracies in any advertising or sponsorship material on the website.

Relationship and Notice

1. None of the provisions of these terms shall imply a partnership or agency between you and Dr.Head, and you are not authorized to bind Dr.Head in any manner whatsoever.
2. Unless explicitly stated otherwise, any notices to Dr.Head from you may be sent via email to contact@drhead.ae, with a physical copy also sent to Dr.Head by mail or courier. Such notices shall be deemed received by Dr.Head upon confirmation of receipt through return email. Any notices to you from Dr.Head will be provided through notices posted on the website or via email to the email address you provided during the registration process. You will be deemed to have received such notices 48 hours after the email is sent. Alternatively, Dr.Head may provide notice by mail or prepaid delivery to the address provided during registration, with notice being deemed given 7 days after the date of emailing.
3. If any clause of these terms is found to be invalid, void, or unenforceable for any reason, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses.
4. These terms (as amended from time to time in accordance with their provisions) constitute the entire understanding and agreement between you and Dr.Head regarding the use of the website.
5. Failure by Dr. Head to enforce any terms set forth in these terms or other policies with you shall not constitute a waiver of Dr. Head’s rights to enforce such terms.

Governing Law and Jurisdiction

1. These terms are governed by and interpreted in accordance with the laws of the United Arab Emirates (UAE). By using this website, you agree to submit to the non-exclusive jurisdiction of the courts in the UAE.