Cancellations, Exchanges, and Refunds by Dr.Head

Cancellations, Exchanges, and Refunds

Cancellation Policy:
1. Once an order has been shipped, it cannot be cancelled by the customer. Please ensure to review your order carefully before confirming the purchase.
Exchange Policy:
1. If you receive a faulty product, you may request a refund or a replacement. Please contact our customer service team within 7 days of receiving the product to initiate the exchange process.
2. Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be provided instead.
Refund Policy:
1. If the product is unaltered and you wish to request a refund, please contact our customer service team within 15 days from the moment of purchase to initiate the refund process.
2. Refunds will be issued based on the original payment method used for the purchase.
3. Please note that shipping fees are non-refundable, unless the return is due to a product defect or an error on our part.
Defective Products:
1. In the case of a faulty or defective product, please contact our customer service team immediately. We may require inspection or verification of the defect by an authorized service center appointed by us.
2. Once the defect is confirmed, you will be eligible for a refund or a replacement, as per your preference and product availability.
Return Process:
1. To initiate a return or request an exchange/refund, please contact our customer service team. They will provide you with the necessary instructions and a return authorization, if applicable.
2. It is your responsibility to ensure that the returned product is securely packaged and in its original condition, including all accessories, manuals, and packaging materials.
Exceptions and Limitations:
1. Please note that certain products or scenarios may be exempt from cancellations, exchanges, or refunds. These exceptions may include pre-order transactions, customized products, or specific product categories. Such exceptions will be clearly communicated at the time of purchase.
Timeframes:
1. Cancellation requests must be made before the order is shipped.
2. Requests for refunds or replacements due to product defects must be made within 7 days of receiving the product.
3. Refund requests for unaltered products must be made within 15 days from the moment of purchase.

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Cancellations, Exchanges, and Refunds